FAQ(Frequently Asked Questions)

1. Can I have a sample order?What is your MOQ?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable,We do not have MOQ,1 sample is available.

2. What is the lead time?
For usual products,We keep stock,could ship 1~3 days after PO.For big quantity and special products,Please check lead time with our sales.

3. How do you ship the goods and how long does it take arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive.

4. Dose your modules compatible to.(HP/Extreme/Juniper,ect)
Yes,we code the optical transceivers compatible to (HP/Extreme/Juniper).

5. What is your payment terms?
Usually,we need prepayment by T/T,West Union or Cash.Could also support Credit terms like NET 7DAYS,NET30 DAYS or COD(cash on delivery) for old customers after credit application is approved.

6. What is your warranty time
We promise 3 years warranty for all products shipped from us.

7. Could I return the products if there is a quality problem?
Yes,if there is a quality problem happen,including products defects,.we could accept free exchange or return and refund.

8. Could I use our own logo and label?
Yes,we could provide a OEM service and make the products with your own label.